Is Shopify reliable?

Shopify's reliability is based on its established position in the market and technical reliability. Shopify has been in the e-commerce industry since 2006 and has continuously evolved to meet the changing needs of e-commerce.

The platform's basic infrastructure is built to withstand heavy loads, ensuring the online store functions even during peak traffic periods. This is especially important during seasonal sales and campaigns, when visitor numbers can multiply in an instant.

Shopify's payment systems adhere to strict international standards, creating the foundation for secure online commerce. Reliability is further enhanced by the fact that the system is updated automatically and regularly, ensuring that the latest security features are always in place.

Shopify also doesn't require any technical expertise, making it a reliable choice for even novice online merchants. The platform is easy to manage through a clear user interface, and its customization makes it suitable for businesses of all sizes.

How does Shopify ensure online store security?

Shopify takes care of the security of your online store with a variety of security measures . All Shopify online stores automatically receive an SSL (Secure Sockets Layer) certificate, which encrypts the communication between the online store and the customer. This is visible in the online store's address bar as a lock symbol and an address starting with https.

Shopify is also fully PCI DSS (Payment Card Industry Data Security Standard) compliant, meaning the platform meets all international payment card security standards, so online merchants can be confident that payment transactions are processed securely.

Customer data is protected with multi-factor authentication, which prevents unauthorized access to the store's dashboard. In addition, Shopify makes regular backups of store data, so that the data can be restored in case of any problems.

Security threats are responded to quickly by the Shopify team. Security updates and patches are installed automatically, so online merchants don't have to worry about updating their systems themselves. Shopify also actively monitors online stores and quickly responds to potential security threats.

What are the costs of Shopify for a Finnish entrepreneur?

Shopify's cost structure is clear and transparent . The basic pricing consists of monthly fees that vary depending on the service level chosen.

A mid-sized online store often benefits from the basic Shopify package, which offers more extensive tools for sales analysis and marketing. For larger businesses, there is Advanced Shopify, which includes more advanced reporting and pricing tools.

In addition to monthly fees, Shopify charges transaction fees for payment transactions. The amount of these fees depends on the selected service package and the payment methods used. When using the Shopify Payments service, transaction fees are lower, but Finnish entrepreneurs should note that the country's own bank payment and online payment systems may require additional applications, which may result in additional costs.

Additional costs may arise from themes and apps (free and paid) that can be used to expand your online store. However, overall Shopify costs are very predictable and scale as your business grows.

What support services does Shopify offer in case of problems?

Shopify offers comprehensive support services 24/7. Support is available via chat, email, and phone. Support services are primarily in English, which may be of interest to Finnish users.

Shopify's Help Center contains a wide range of guides and tutorials to help you solve the most common issues. These materials are clear and often include step-by-step instructions for the most common actions.

An active user community offers peer support on Shopify's official discussion forums. Here, entrepreneurs can share their experiences and solutions to various situations. Finnish entrepreneurs should note that discussions are mainly held in English.

There are also Shopify experts and partners in Finland who offer local support and consulting in Finnish. These local experts understand the specifics of Finnish e-commerce and can help with, for example, integrating local payment methods or taking Finnish legislation into account.

Shopify's Experts Marketplace also has a wide network of professionals who can help with online store customization, marketing, and technical issues if the entrepreneur needs deeper expertise or help implementing larger changes.